How do I use 999TALK Instant?
How do I sign up for your services?
Why am I unable to dial certain access numbers?
Are there any administration, subscription or other fees?
How much does a call to COUNTRY X cost?
Can I use 999TALK from payphones?
How are my calls billed?
Can I ring from my mobile?
Are there peak and off-peak rates?
Why did you change the access number for COUNTRY X?
Can I use these access numbers outside the UK?
I am a Virgin (NTL or Telewest) customer, can I use 999TALK?
When do call charges take effect?
999TALK has overcharged me!
How do I contact customer services?
When I ring someone abroad will they be charged for the call as well?
I was told by my service provider you charge at premium rate, which is really expensive?
How much can I save by using 999TALK instead of BT, Sky, Tiscali or Virgin (NTL or Telewest)?
I received my telephone bill and I have been charged the full international rate for my call. Why is this?
- How do I use 999TALK Instant?
Simply call the
corresponding with the destination you wish to call, followed by the complete
international number. That's all. For queries about the billing procedure
please go to the 'How are my calls billed' frequently asked question.
- How do I sign up for your services?
To use 999TALK you do not
have to register. You just dial the
that allows you to phone the international destination.
- Why am I unable to dial certain access numbers?
There could be
three reasons for getting an unobtainable tone:
- Other operators like Virgin (NTL, Telewest) and mobile providers may need to open
up our access numbers. To speed this process up contact your service
provider, tell them the access number you wish to call and ask if you can
open up the telephone number.
- You might be barred from calling 09 numbers. Please contact your service
provider to have the bar lifted.
- Some Indirect Access providers like Onetel do not allow calls to some or
all of our access numbers. If you normally dial an Indirect Access code
before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel)
you simply omit this code and dial the 999TALK access number directly.
Omitting the Indirect Access code means the 999TALK call will be charged
by your line provider (usually BT). If you are using a Onetel PhonePal you
can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have
chosen the Onetel 'Select' option we would advise to contact Onetel to
provide you with a code to override this feature.
- Are there any administration, subscription or other fees?
price stated behind every 999TALK access number is all-inclusive. The
advertised price includes VAT and the costs for the international part of the
call. There are no further connection or subscription costs.
- How much does a call to COUNTRY X cost?
First, choose your
country, the price to call that country is then displayed. This is the
price per minute for your call and includes VAT and the costs for the
international part of the call.
Calls are usually billed per second (BT, Sky, Tiscali, Virgin [Telewest and NTL] charge per
second, for other service providers please check with your service provider if
they bill per second or per minute), which means a call for 10 minutes and 30
seconds to a 2p/min access number will be a total cost of 10.5 minutes x 2p =
Your service provider also usually charges a minimum charge or connection
fee for each call; for example BT and Sky applies a 12.5p minimum charge (set-up fee). For other networks please contact your service
- Can I use 999TALK from payphones?
Our access numbers are
accessible from any UK phone, including payphones. However, be aware that
calls from payphones could be surcharged and may cost more than the price
stated on this website.
- How are my calls billed?
The charges for calls to our access
numbers will simply appear on your normal phone bill from your telephone
provider (usually BT, Sky, Tiscali, Virgin [Telewest or NTL]).
Please note that the onward international calls will not be itemised on
your bill. As your normal telephone provider bills you for the calls, not
999TALK, all you will be able to see is what your telephone supplier
provides you with. We unfortunately cannot supply itemised call
- Can I ring from my mobile?
Yes, you can. However be aware that
you may be surcharged by your mobile operator. How much you will be charged
depends on your mobile operator and which tariff plan you have. Please note
your mobile operator controls this rate on their billing system. We
unfortunately have no influence on what they may charge, nor do we receive a
penny extra of any surcharge. We advise you to get in touch with your mobile
phone provider to double check their rates to our access numbers.
|Operator / Contact number|
||08707 330 333|
||08705 214 000|
||0800 80 10 80|
||08454 121 121|
||0845 6000 789|
||07836 191 191|
- Are there peak and off-peak rates?
Most of our access numbers
have one flat rate, the only exception are 0845 and 0870 numbers, which are
charged at the following rates depending on your service provider.
For specific landline and mobile charges please check with your service
- Why did you change the access number for COUNTRY X?
numbers have a fixed rate attached to them. We always try to offer the best
prices possible and if the price changes, the access number has to change as
well. Every time our 999TALK buying team are able to negotiate a better deal
with suppliers we pass this discount on to our customers by lowering certain
destinations even further!
Once the negotiated special deal comes to an end we will also have to
change the access number back to its original price.
- Can I use these access numbers outside the UK?
access numbers will only work in the United Kingdom. So if you live abroad or
if you are on holiday outside the UK you will not be able to use our
- I am a Virgin (NTL or Telewest) customer, can I use 999TALK?
numbers can be used from most landlines including Virgin (NTL or Telewest). The billing
process for our access numbers works exactly the same as with BT; the charges
will simply appear on your Virgin (NTL or Telewest) bill.
Virgin (NTL and Telewest) should charge the same rates as BT for our access numbers.
However, if you would like to check their rates please visit their respective
Should you have encountered a problem with your telephone provider's bill
please contact them directly as they control the rates to our access numbers
on their own billing systems.
- When do call charges take effect?
You will be charged from the
moment you are connected to our service, not the moment the call is answered
at the other end. As we want our customers to benefit from no registration,
low prices and access from all networks, we unfortunately cannot change this.
However, should your call not be answered, you will be informed by our
operator and disconnected. Your call should not take more than two
- 999TALK has overcharged me!
999TALK cannot overcharge you.
The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is
common practise for all landline service providers to adhere to the charges
set by Ofcom (please see section 'can I ring from my mobile' for mobile
users). However, the rates you are actually charged on your bill depend on the
prices your service provider has configured on their billing system. We
unfortunately have no influence on their billing system, nor do we receive a
penny extra of any surcharge applied.We advise you to get in touch with your
service provider to protest your bill. Should your service provider not settle
the issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk.
- How do I contact customer services?
In order to keep our prices
so low, we have opted not to have an expensive call centre. Any questions you
may have can be emailed to us and we
will get back to you as soon as possible.
- When I ring someone abroad will they be charged for the call as
Normally the person receiving a call will never be charged.
However, if you are abroad with your mobile (i.e. not in the country the
mobile number originates from) your mobile provider will charge you for
receiving calls whilst abroad. This is also known as a roaming charge. For
more information please contact your mobile provider.
- I was told by my service provider you charge at premium rate, which is
Only 09 numbers are classified as premium rate;
however prices for premium rate numbers vary enormously depending on which
number you are ringing. Premium rate is not necessarily expensive as charges
start from as little as 5p/min.
- How much can I save by using 999TALK instead of BT, Sky, Tiscali or Virgin (NTL or
Please visit BT's price lists to see how much you can save compared
to BT tariffs. For Virgin's (NTL's or Telewest's) pricelists please visit their
- I received my telephone bill and I have been charged the full
international rate for my call. Why is this?
If you have been billed
at your normal landline provider's rate for the international destination you
called you would have entered the international destination without entering
our access number first. Not using our access number this means that you are
not able to benefit from our low 999TALK rates. If you don't want the hassle
of entering prefixes or access numbers why not sign-up to our 999TALK Saver
products? These entitle you to free UK calls and low international rates
without having to dial a prefix. When you call a destination via 999TALK from
a landline, your landline provider does not know the international number you
are calling via 999TALK, your landline provider can only show you the
999TALK access number you have called. As the international number has
appeared on your landline provider's bill, this suggests that the call was
made via your normal landline provider and not via 999TALK. So next time you
make an international call, remember to dial the 999TALK access number
before you dial the international telephone number.